Building the Customer Centric Organization
Frank T. Piller
Professor of Management
Director, RWTH-Technology & Innovation Management Group
Co-Director, MIT Smart Customization Group
RWTH Aachen University
Technology and Innovation Management Group
Kackertstraße 7, 52072 Aachen, Germany
MIT Media Lab
MIT Smart Customization Group,
Cambridge, MA 92138, United States
Direct Contact
Phone (Germany): +49-(0)241-809 3577
Phone (US): +1-617-326 3748
piller@mass-customization.de
Personal Assistant
Monika Heer
Phone (Germany): +49-(0)241-809 3577
heer@tim.rwth-aachen.de
