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« Custom Fashion 2.0: How a new Korean project wants to lift mass customization in the apparel business to a new level | Main | Outside Innovation: New book by Patricia Seybold builds a bridge between open innovation & mass customization »

October 18, 2006

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Comments

Vince Salgado

I learned about Ziami in 2004 while living in Germany, as I am tall and slim and could never find shirts that fit. The first consultant who measured me went through several iterations, and although the shirts fit, he never got it quite right. After moving back to the U.S., I was excited about having the opportunity to help Philip Kamp and Ersin Canga get Ziami started in the U.S. I was re-measured an that time, the first new shirt fit splendidly, but I ordered several more and they were somewhat variable, so even with the same measurements, the shirts were not all the same. There were also quality problems, especially blistering on the cuffs and collars, leaving out stiffener fabric in the placket or leaving out stays from the collar. Some of the fabrics are high quality ahd have stood up, while others are thin and wrinkle very easily. I ordered my last shirts in late 2005 and now of the 10 or so that I have, I enjoy wearing only about half of them. I recently checked out the Ziami web site and it seems that in the US they are no longer selling through consultants, but allow self-measuring and they also offer measuring by consultants for a $10. fee.

 Phil McCusker

I don't know what everyone is complaining about. At least they give you the option to customise for less. You pay for what you get and the end of the day and by all accounts, the suit quality, but admittedly not the fit was fine. There is a greater chance that the suit would have fitted well than otherwise. Would be interesting to order ten times and see what the outcome is.

Frank Piller

Hi Ann, no, I do not have any further information about the Ziami manufacturing process. The company did not respond to requests for an interview. Best, Frank

Ann

Do you know how about Ziami manufacturing process?

Hoffmann andreas

Hallo together,
Ziami has big problems in Germany.
You can contact me if you want more informations.
Greets Andreas

Jo Gee

Ziami - How long does it really take to get a suit.

1. You must order a shirt 8 to 10 weeks in some caes - the shirt must fit properly - so if there are any problems with the fit - very common for most 1st shirts - you must re-do the measurements and get another shirt - again possibly another 8 to 10 weeks.

2. The consultant must order a "suit kit" before he can sell a suit to a customer - this can take over 3 months, even more. Very few suit kits have come into the US and even less suits. Then after all of this you can order a suit for your customer, another 3 months at best. Do the math.

As for the other products the only things that have come into the US are initial cufflinks some taking as long as 6 months, belts and sweaters just started to arrive for consltants that ordered Beta Test items. In Europe all of the consultants who ordered black crew necks received pink v-necks.

Returning incorrect item is a time consuming process and what they do not tell you is that any returns count against you.

I could go on but I will leave it at this.

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